Privacy Statement Bowls and Dishes
At Bowls and Dishes, we value your privacy and the protection of your personal data. When you use our services or products, we process your data carefully and securely. We make every effort to safeguard your privacy and therefore handle personal data responsibly.
When processing personal data, we comply with privacy legislation, including the General Data Protection Regulation (AVG). This means that we:
- Clearly state the purposes for which we process personal data;
- Do not collect more data than is strictly necessary;
- Only process data for which we have a lawful basis;
- Secure your data with appropriate measures;
- Respect your rights, such as the right to inspect, correct or delete your data.
In this privacy statement, we explain what data we collect, why we need it and how we use it. If you have any questions or would like to know more about how we handle your data, please feel free to contact us using the contact details at the bottom of this statement.
1. Collection and use of personal data
Processing of orders
When you place an order with us, we use your personal data to process it correctly. We may pass your details to our delivery service to deliver the order to you and to our payment provider to process payments.
To do this, we process:
- Name and address details
- Telephone number
- E-mail address
- Payment details
This processing is necessary for the execution of the agreement. We keep this data until your order is fully completed. We store certain data longer due to legal obligations, such as the tax retention obligation.
2. Newsletter
If you subscribe to our newsletter, we use your e-mail address to keep you informed about our products and actions. You can unsubscribe at any time via the unsubscribe link in the newsletter or by contacting us. Your data will be kept until you unsubscribe.
3. Your account
To use certain functionalities of our website, you can create an account. In doing so, we ask:
- Name
- E-mail address
- Username and password
This information is used to manage your account and facilitate future orders. You can change your data in your account or delete your account at any time. We keep this data until you cancel your account.
4. Advertising and marketing
We are happy to send you offers and information about our products via:
- Social media
You can object to receiving these communications at any time by unsubscribing via the unsubscribe link in emails or by contacting us.
5. Location data
For certain services, such as displaying nearby points of sale or offering delivery to a service point, we may need to collect your location data (GPS). This data is only collected when you explicitly consent.
The location data will only be used to show you the nearest points of sale or service points and will not be stored or further processed by Bowls and Dishes. However, this data may be temporarily processed by providers of navigation or mapping software, such as Google Maps, to display appropriate location information. This data may also be used by the software providers themselves, such as Google or Apple.
Gruun has no control over how these third-party providers handle your data. We therefore recommend that you consult the privacy statements of these providers before consenting to the use of your location data.
6. Use of cookies
We use cookies to make our website user-friendly and to improve it. For more information on which cookies we use and how to manage them, please refer to our cookie statement.
7. Provision to third parties
We work together with reliable partners such as:
- Delivery services
- Payment providers
- Hosting and software suppliers
Your data is shared only when necessary for the performance of our services or to comply with legal obligations.
8. Statistics and analysis
We use Google Analytics to gain insight into the use of our website. To this end, we have concluded a processing agreement with Google and have IP addresses anonymised. Your data will not be used for other Google services.
9. Security of personal data
We take the protection of your data seriously. Therefore, we have taken the following measures:
- Access to personal data is secured with a user name and password.
- Data exchange via our website is encrypted (SSL certificate).
- We keep logs of who has accessed personal data.
10. Retention periods
We do not retain your personal data longer than necessary for the purposes for which it was collected. Some data is kept longer due to legal obligations, such as the 7-year tax retention obligation.
11. Your rights
You have the following rights in relation to your personal data:
- Inspection: You can request to see what data we hold about you.
- Correction: You can have errors in your data corrected.
- Deletion: You can ask us to delete your personal data.
- Restriction: You may ask us to restrict the processing of your data.
- Objection: You may object to the use of your data.
- Transferability: You can request the transfer of your data to yourself or another organisation.
12. Complaints
If you feel that we are not helping you properly, you can lodge a complaint with the Personal Data Authority at www.autoriteitpersoonsgegevens.nl.
13. Changes to this privacy statement
We reserve the right to amend this privacy statement. Please check this page regularly for updates. We will notify you of any significant changes.
Contact details
Bowls and Dishes
Ordelven 5
5056 DC Berkel-Enschot
The Netherlands
T: +31 (0)13 544 01 44
E: verkoop@bowls-dishes.com