Return policy
We hope you’re happy with your purchase. If you would like to return or
exchange a product, you can do so within 30 days of receiving your order,
as long as the product is unused and in its original, undamaged packaging.
Returns
Simply register your return through our
returns portal.
You can return your order within 30 days, as long as the product is unused
and in its original packaging.
Exchanges
You can exchange a product within 30 days, as long as it is unused and in
its original packaging. Please contact our
customer service team.
Good to know
Return shipping costs: return shipping costs are at your own
expense, even if your original order qualified for free shipping.
Excluded products: personalised or custom-made products
cannot be returned unless they arrive damaged or you received the wrong item.
Damaged or incorrect items: if you receive a damaged or
incorrect item, please contact our
customer service team
within 14 days. Please include photos of the damage or incorrect item so
we can find a suitable solution for you.
Sustainable shopping
We encourage you to shop consciously. Reducing returns is better for the
environment and helps prevent unnecessary costs.
Questions?
Our
customer service team
is happy to help with any questions or concerns.
How do I return a product?
Simply register your return through our
returns portal.
You can return your order within 30 days, as long as the product is unused
and in its original packaging.
Do I have to pay for return shipping?
Yes, return shipping costs are at your own expense. This also applies if your
original order qualified for free shipping. This helps us keep the process
sustainable and transparent. We refund the purchase price only, not any
shipping costs paid for the original order.
How long will it take to receive my refund?
Once we have received and inspected your return, we will refund the purchase
amount within 14 business days using the same payment method you used for
your order.
Can I exchange a product instead of returning it?
You can exchange a product within 30 days, as long as it is unused and in
its original packaging. When registering your return, simply select exchange
as the reason for your return.
Please also contact our
customer service team.
We’ll be happy to help and make sure your replacement item is sent to you
as soon as possible.
Can’t find the answer you’re looking for?
Can’t find your question or need more information?
Feel free to contact our
customer service team.
We’ll be happy to help.
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